My property manager forces the use of Ailo for rent payments, resulting in charges even when entering bank details manually. I am approaching QCAT due to non-compliance with recent laws.
I too have dealt with a situation where mandatory app usage resulted in unexpected and unjustified fees. In my case, after noticing repeated charges, I carefully reviewed my tenancy agreement and the app’s terms of service. It became evident that there were discrepancies between the fee structure and my rights as a tenant. I decided to consult with a local tenant advisory service, which provided clarity on the legal obligations of the property manager. I recommend thoroughly reviewing your contract and seeking professional legal advice to ensure compliance with local rental laws.