Mandatory use of rental apps leading to extra fees for tenants

My property manager forces the use of Ailo for rent payments, resulting in charges even when entering bank details manually. I am approaching QCAT due to non-compliance with recent laws.

I too have dealt with a situation where mandatory app usage resulted in unexpected and unjustified fees. In my case, after noticing repeated charges, I carefully reviewed my tenancy agreement and the app’s terms of service. It became evident that there were discrepancies between the fee structure and my rights as a tenant. I decided to consult with a local tenant advisory service, which provided clarity on the legal obligations of the property manager. I recommend thoroughly reviewing your contract and seeking professional legal advice to ensure compliance with local rental laws.